THE RIGHT OF THE TRAVELER TO CHANGE AND CANCEL  

If the traveler wishes to change or cancel the reservation, it has to be in written (e-mail, mail or fax) . By "change“ it is considered a change in the number of people, or change of the dates of travel, at least 30 days before using the the service. First change of the reservation, if it is possible without extra expenses, will be made for free. For any more changes the traveler will be charged the expenses of 15 EUR per change. If the change of the reservation is not possible, and the traveler cancels a confirmed reservation because of it, lower mentioned conditions apply. Any change of accommodation unit and any change within 30 days before using the service is considered a cancellation of the reservation. 
The cancellation costs will be calculated from the date on which Faro Travel d.o.o. receives a written request for the cancellation, and it is as follows: 

1. For the cancellation up to 30 days prior the arrival, Faro Travel d.o.o. charges 15% of the full price of the reservation, a minimum of 15 EUR.

2. For the cancellation in the period between 29 and 22 days prior the arrival , Faro Travel d.o.o. charges 30% of the full price of the reservation.

3. For the cancellation in the period between 21 and 15 days prior the arrival, Faro Travel d.o.o. charges 40% of the full price of the reservation.

4. For the cancellation in the period between 14 and 8 days prior the arrival, Faro Travel d.o.o. charges 80% of the full price of the reservation.

5. For the cancellation in the period between 7 and 0 days prior the arrival, Faro Travel d.o.o. charges 100% of the full price of the reservation.

6. For cancellation after departure, or if the guest does not arrive to the accommodation will be charged 100% of the total reservation.

If the traveler does not arrive to the destination or cancels the service of the accommodation after it began, Faro Travel d.o.o. charges the full price of the reservation.

For every cancellation of the reservation Faro Travel d.o.o. charges 25 EUR of manipulative expenses. If the traveler has to cancel within 7 days before using the service, Faro Travel d.o.o. offers the traveler a possibility to find a new user for the same reservation (if it is possible), in which case Faro Travel d.o.o. charges only for an exchange fee. The new user has all the responsibility from these "General conditions“. 

If the costs of the accommodation are in fact higher than what was initially given, Faro Travel d.o.o. has the right to charge the difference. The above mentioned cancellation fees are used primarily for the changes of the reservation, but also for all other essential changes. 

CANCELLATION OF CAR RENTAL SERVICE 

In the case of cancellation of confirmed reservation for the car rental service, the cancellation costs for the car rental service are as follows: 
For the cancellation Faro Travel d.o.o. charges the advance paid as confirmation of the reservation. 

Croatian National Tourist Board

Allianz Croatia

Association of Croatian travel agencies

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