ABOUT US 

Tourist agency “Faro Travel” was founded in 2013th and it’s seat is in Promajna. The name of our agency has a symbolism which we wanted to dedicate to our work. Faro (Pharo) is the Latin meaning of lighthouse, so the allegorical name of our agency is “a journey with the help of lighthouse”.

The task of our agency is to help its passengers to easily get to the selection of their trip, and to give them a quality holiday with as much useful information.

We cooperate with experts in tourism and websites and with friendly hosts in Makarska coastline, and  with all of that we want to become a leading on-line travel agency to provide quality services. Proffesional, fair and honest relationship with our clients is our method of work, and a pleasure is the positive feedback from our clients from the trip. The only true path to success is a satisfied customer. 

We want to give you an unforgettable holiday in Dalmatia, we are at your disposal for any requests, questions and wishes.

Be our guest, let yourself to guide you the agency “Faro Travel.”

General information of travel agency:

Pursuant to the Companies Act (OG 110/15), Article 21, paragraph 4, the Faro Travel Ltd. publishes the following data:

Faro Travel Ltd., Travel Agency

Vukovarska 12

21323 Promajna

The company is registered in the court register at the Commercial Court in Split. Share capital 20,000.00 kn paid in full. Founders / members of the society: Boka Bela and Kornelia Radić.

MB: 4075846

MBS: 060300658

OIB: 02897735885

VAT ID: HR-AB-21-060300658

Bank account information:

Zagrebačka banka, Trg bana Josipa Jelačića 10, 10000 Zagreb

IBAN: HR1623600001102664654

SWIFT: ZABAHR2XXXX

In accordance with the Law of Tourism Services (OG 130/17), Art. 21 company Faro Travel Ltd. publishes the following data:

Branch Manager: Kornelia Radić, founder and member of the Faro Travel Ltd. for the manager was appointed on the basis of Certificate of Passed Examination for Business Manager issued by the Faculty of Economics in Split, 22.01.2014. under URBROJ: 2181-196-04-05-14-09

Email: office@faro-travel.hr

Phone: 00385 21 621 230

Mobile: 00385 95 8851041

Business Hours: Monday – Friday 8:00 AM - 4:00 PM

Supervisory: Ministry of Tourism - Independent Sector of Tourism Inspection Trg Republike Hrvatske 8 / I, 10000 Zagreb, Croatia

The conditions, content and prices of the published accommodation services are clearly highlighted with each published accommodation service. The Agency undertakes to abide by the same, and waives the right to change after the guest has paid the advance / reservation confirmation of the published accommodation service.

Immediately upon receipt of the advance payment of the accommodation reservation, the Agency is obliged to issue a guest account for the advance payment, and on the day of the guest's departure, ie after the service is consumed, the Agency will cancel the issued invoice for the received advance and issue a guest account for the service performed .

The general conditions for providing accommodation services are available: CONDITIONS

NOTIFICATION ON THE METHOD OF SUBMITTING THE EXPLOITED CONSUMER PROCEEDINGS

Pursuant to the provisions of Article 10 of the Consumer Protection Act (Official Gazette No. 41/14) and Article 6, item 3 of the Law on Provision of Tourism Services (Official Gazette 130/17), we inform customers and other users of tourist services that their written objections they can submit by email or send by mail to the company's address and without delay, in writing, will confirm receipt of this complaint:

Address:

Travel Agency Faro Travel Ltd.

Vukovarska 12

21323 Promajna

Croatia

E-mail: office@faro-travel.com

Please provide the following information when filing complaints:

NAME AND SURNAME

ADDRESS

CITY AND COUNTRY

We will reply in writing to you in writing within 15 days of receipt of the complaint.

Croatian National Tourist Board

Allianz Croatia

Association of Croatian travel agencies

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