HOW TO BOOK A ROOM?

1. You can choose the accommodation unit which will best satisfy your desires and needs in two ways:

*yourself, using one of the five offered search possibilities of our pages, or

*contacting our Sales Department, which will, upon learnign about your desires, offer you a certain number of accommodation units which best satisfy your criteria.

2. During the search, you can click on the "Favourites" button next to every unit which seems interesting to you. Clicking on this button, the chosen unit is saved into the virtual database (favorites) which contains only those units satisfying your criteria and is created by you. Your selection is saved, and you can access the specified database at any time, but only from the computer you used for the search, if you did the search as an anonymous user. On the other hand, if you have logged in, and searched our database as a known user, you can access your Favourites list from any computer, having previously logged in under your username.

3. Having formed your Favourites list, you can do a complete and detailed review of the chosen units by clicking on the "My favourites review" link. Reviewing the accommodation units in such a systematic and parallel way will help you a great deal in finding the accommodation unit best satisfying all your criteria.

4. Upon making the final selection, you are required to fill in the reservation form for the unit you are interested in. It is necessary that you fill in all the required information to make the processing of your request possible.

5. When the filled in reservation form is sent, an automatically generated calculation including all the items, respective costs and the amount to be paid for the reservation of the chosen accommodation unit will show up on your screen. At the end of the calculation you will have two options offered, the cancellation of the reservation or its confirmation.

6. If you decide to confirm the reservation, the filled in form will arrive to our Sales Department. Immediately upon the receipt of the reservation form, our staff will contact the owner of the chosen accommodation unit to check for the last time whether the accommodation unit status on Internet corresponds with the true state, ie. whether the reservation itself is possible to conclude. The final calculation is sent to your email address or via fax upon the approval of the received request. The calculation itself contains all the costs clearly stated, together with the amount you are to pay as a reservation confirmation. The payment will be made congruent to the payment method and dynamics published on our pages.

7. To finally confirm the sent reservation application, it is necessary to make the reservation payment within 24 hours upon the receipt of the final calculation. If the guest does not pay within the given term, the result may be overbooking, which is not the agency's responsibility, but, nevertheless, the agency will offer the guest a replacement accommodation of the same quality.

8. Immediately upon making the payment the guest is to forward the confirmation to the agency via email (office@faro-travel.com). Having checked the payment,  the agency will send the guest all the necessary information about the owner of the reserved unit and its address via email. A written confirmation of the reservation (voucher) will also be sent to the guest's home address. The voucher thus received is also the written proof of the paid accommodation for the summer vacations at the Adriatic coast.

Croatian National Tourist Board

Allianz Croatia

Association of Croatian travel agencies

img
Favorites
img
To save your favorite accommodation, you have to or register